Frequently asked questions

What should I bring with me when I come for a scheduled office appointment?

Apart from Medicare and your insurance information, please bring the following:

  • A referral from your General Practitioner or family doctor
  • All pertinent X-ray reports and test results from your primary care or referring physician
  • A list of all medications that you are currently taking
  • A list of any known drug allergies and the symptoms you may have from taking these medicines
  • If you have had surgery elsewhere, please bring a copy of your operation report

Are my medical records kept private and confidential?

Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Ordinarily, we will not release the contents of your medical file without your consent.

Do I need a referral to make an appointment?

Most medical specialists will accept only referred patients. This is partly to try to ensure that the specialist you are seeing is appropriate for you and your condition and also because Medicare pays higher rebates for specialist services if you have been referred.

How can my family doctor help me to obtain specialist medical care?

Before seeing any medical specialist, it is always preferable to talk to your family doctor, who can discuss your condition and advise you regarding appropriate specialist care, if available. Your family doctor can help the specialist to care for you better by providing relevant information about your health. Communicating with the specialist will also enable your family doctor to care for you better during and after your specialist treatment.

What should I expect during the first visit?

During your initial visit, the doctor will perform a physical examination and ask you about your medical history, surgical history and current medications you are taking. You will be asked about your symptoms and complaints. Tests may be ordered to assist your doctor with the diagnosis of your condition.